Government

Government (51)

Additional Info

  • First Name Rhonda
  • Last Name Whitmarsh, CPA, CA
  • Title Treasurer
  • Phone Ext. 225
  • Email Prefix lhtwptreasurer
Wednesday, 11 September 2024 13:08 Written by

The Township of Lanark Highlands is committed to providing excellent customer service and has established a Complaint Policy and process to enable the Township to promptly and effectively address program and service delivery concerns raised by members of the public.

If you have a complaint, talk to us first.  If you are unsatisfied with our answer and service, you can complete a Complaint Form and submit it to the Township Clerk for action. 

The complaint process covers all Township staff, services, programs, and facilities including our contractors and consultants working on behalf of the Township

The process does not cover complaints in the following areas: 

  • Requests for Services for the Public Works Department.  Complaints such as snow plowing, and potholes are fairly routine across all municipalities.   You can contact the Public Works Department directly at 613-259-2359.
  • Members of Council, Committees, or Local Boards (as they are governed by the Council Code of Conduct and Integrity Commissioner).  Forms are on the Township website. 
  • Decisions made by Council, Committees, or Local Boards.  You can submit a letter to the Township and it will be placed on a Committee of the Whole agenda for consideration. 
  • Issues that have statutory review and appeal processes (including but not limited to Municipal Freedom of Information Requests, Development Charges, Land Use Planning, By-law Notices, etc.);
  • Civil Matters 
  • Requests for Accommodation (governed by the Township’s Accessible Customer Service/ IASR Policies)
  • Anonymous, Frivolous or Vexatious complaints
  • Insurance Claims

Once you fill out the Complaint Form, you can either drop it off at the Township Office or email it to

Tuesday, 05 December 2023 16:12 Written by

For agendas and minutes from previous years, please scroll down the page to "Past Meetings" and use the filter to find the year you are looking for.

Friday, 25 August 2023 12:13 Written by

Additional Info

  • First Name Suzanne
  • Last Name Charbonneau-Dent, P.Eng., MPA
  • Title CAO
  • Phone ext. 222
  • Email Prefix

Additional Info

  • First Name Dave
  • Last Name Smith
  • Title Deputy Fire Chief
  • Phone 613-791-0006
  • Email Prefix lhdeputyfire

Additional Info

  • Title Deputy Fire Chief
  • Phone Ext. 251
  • Email Prefix dctraining
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Contact Us

Sarah Hobbs
Planning, Building and Clerk Admin
Ext. 250

Forbes Symon
Planning Consultant, Jp2g
613-281-9894

 

Lanark Highlands Logo

75 George Street,
PO BOX 340
Lanark, Ontario
K0G 1K0

613-259-2398
1-800-239-4695

Hours of Operation:
Monday to Friday - 9:00 a.m. to 4:00 p.m.