The Township of Lanark Highlands is committed to providing excellent customer service and has established a Complaint Policy and process to enable the Township to promptly and effectively address program and service delivery concerns raised by members of the public.
If you have a complaint, talk to us first. If you are unsatisfied with our answer and service, you can complete a Complaint Form and submit it to the Township Clerk for action.
The complaint process covers all Township staff, services, programs, and facilities including our contractors and consultants working on behalf of the Township
The process does not cover complaints in the following areas:
- Requests for Services for the Public Works Department. Complaints such as snow plowing, and potholes are fairly routine across all municipalities. You can contact the Public Works Department directly at 613-259-2359.
- Members of Council, Committees, or Local Boards (as they are governed by the Council Code of Conduct and Integrity Commissioner). Forms are on the Township website.
- Decisions made by Council, Committees, or Local Boards. You can submit a letter to the Township and it will be placed on a Committee of the Whole agenda for consideration.
- Issues that have statutory review and appeal processes (including but not limited to Municipal Freedom of Information Requests, Development Charges, Land Use Planning, By-law Notices, etc.);
- Civil Matters
- Requests for Accommodation (governed by the Township’s Accessible Customer Service/ IASR Policies)
- Anonymous, Frivolous or Vexatious complaints
- Insurance Claims
Once you fill out the Complaint Form, you can either drop it off at the Township Office or email it to .
